I have heard horror stories about BA in the past. And precisely the reason why I avoid both AF and BA for international travel. People who want can do it at their own risk. You see service becomes visible in crisis…not when things are ok…
Update as on June 2, 2014 – IST 5.30pm – Thanks everyone for helping me spread the word on this. I have just received a standard email from British Airways Customer Care apologising for the inconvenience and confirming that they will look into this matter. I will keep you all updated on the progress.
This post is my letter to the CEO of British Airways recounting my recent experiences while flying British Airways from New York to Mumbai. Thanks to many of you who found the concerned email id for me and I have now sent this as an email out to him. I am also posting this as a blog post and hope that this makes a difference in the way British Airways treats its Indian customers.
May 31, 2014
Mr. Keith Williams
CEO – British Airways PLC
I had recently read a blog-post (which went viral on the internet) about an Indian national…
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